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IT Assistant – Client Support / Asset Management 23 views1 application

AMD Corporate is recruiting for one of these real estate clients an IT assistant – Client support / asset management.
Under the supervision of the Representative, his main tasks will be as follows:

Basic required skills

Helpdesk/user support

  • Familiarity with IT helpdesk service processes;
  • Provides technical support to office staff and visiting missions;
  • Installs, configures, and supports standard hardware and software, including desktops, laptops, mobile devices, and printers;
  • Basic ability to determine and evaluate possible solutions to IT operational activities;
  • Having the ability to analyze information and draw accurate conclusions;
  • Showing an understanding of other people’s concerns, motives, feelings, strengths, and limitations
  • Managing effectively under normal work stress environment;
  • Staying focus and availability to follow up on cases till resolution.
  • Strong problem-solving skills: ability to clearly define and communicate steps to solve a defined problem.

Training Organize client training and outreach activities, such as IT Expos; group training and one-on-one.

Videoconferencing

  • Deep knowledge on Videoconference including equipment installation, and troubleshooting issue that might arise during a session.
  • Support conferencing and collaboration tools, such as Cisco WebEx and Jabber;
  • Facilitate preparation for videoconferences and the IT components of events;

Network and infrastructure

  • Strong knowledge on networking and ability to ensure the efficient operation of the network;
  • Ability to observe and report on network and connectivity issues to central product/service teams;
  • First level troubleshooting of network related issues.

Asset management

  • Deep knowledge of asset management principles, including asset life cycle and inventory management;
  • Advanced level in Microsoft Excel
  • Hardware repair facilitation with vendors;
  • Ability to produce comprehensible reports on assets status;

Communication/ team work

  • Expressing thoughts and ideas effectively in oral and written communications in English;
  • Has ability to work cooperatively and collaboratively in a virtual team environment;
  • Regularly and actively participate in team meetings;
  • Share views and experience with the wider team.

 

Business and client oriented

  • Working with technical material and translates material into layperson’s terms;
  • Observe and understand business processes in order to provide higher quality technical service to clients;
  • Maintain professional and collaborative relation with clients ensuring their cases are solved to their satisfaction.
  • Ability to communicate clearly with clients.

Education and experience requirements

  • 3 years university degree (BAC+3) in Computer Science or related areas;
  • At least 3 years’ experience in IT services; providing end users and infrastructure support,

Application forms

To apply, please send us your application; a cover letter and two references to the following address: cv@amdcorporate.net with the above-mentioned position in subject.

More Information

Only candidates can apply for this job.
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